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Delivery and return
Choisissez votre mode de livraison (standard, express ou prioritaire) pour tous vos produits préférés, où que vous soyez. Sélectionnez une date et une heure de livraison qui vous conviennent, moyennant un supplément.
P.-S. : Consultez les sections « Politique d’expédition et de livraison » ou « Politique de retour et de remboursement » pour plus d’informations.
Overview of delivery options
DavLite offers a variety of shipping options to suit every need. Whether it's a cost-effective option via postal services, international shipping companies, sea freight, standard delivery methods through local third-party companies or independent contractors, faster delivery via Saydav Express services or its partners, or particularly reliable and secure delivery via a specially trained freight forwarder.
In addition, you also have the option of picking up your order yourself from your local seller's store or one of our branches (Checkpoints) if that's more convenient for you.
1. Order the product and specify the delivery method
2. You receive an order confirmation message
3. Wait for your order to arrive
4. Pick up Your Order at The Checkout Area
Gros articles
Standard delivery Get it in 3-5 working days | |
|---|---|
Orders over $100: All day delivery. Order anytime: | FREE |
Orders under $100: All day delivery. Order anytime: | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
Next day delivery Get it next day, 7 days a week | |
|---|---|
All day delivery. Order by 9pm. | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
Big stuff. Large appliances like dishwashers, washing machines, dryers, refrigerators, freezers, ovens, and TVs over 43″, etc.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 7am - 8pm. Order anytime: | Fromu$20 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
Next day delivery it next day on weekdays | |
|---|---|
All day delivery from 7am - 8pm. Order by 7pm: | Fromu$30 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or return of goods
If the product is of poor quality, the buyer has the right to terminate the distance contract within 5 days of delivery.
To preserve the right to terminate the contract, it is essential for the consumer to ensure that the products are kept in their original condition. If the device is destroyed, does not conform to the item offered on the platform, or is damaged through no fault of the customer, the customer can still terminate the contract. If the value has diminished due to opening the product in its packaging or verifying its functionality, this does not mean that the consumer cannot request a refund.
The product will not be returned if at least one of the components is missing:
- The equipment is not complete;
- If the item was not purchased using one of the payment methods available on the platform.
- A receipt proving the purchase made in one of the online stores on the DavLite platform and stating the warranty;
- A certificate describing the defect established by the after-sales service.
The money for the goods will be refunded under the conditions established by current legislation.
FAQs
What delivery methods are available?
You can choose between:
- Home delivery: Fast and convenient.
- In-store pickup: Save on delivery costs.
- Branch pickup (checkpoint): Flexible and secure.
- Shipping: If you are in a different country than the seller.
Why this diversity?
To adapt to your needs and your budget.
How long does delivery take?
This depends on the seller and the delivery method chosen:
- Standard: 1 to 5 business days.
- Express: 1 to 2 business days.
Commitment: We work with reliable logistics partners to ensure delivery times are met.
Who pays the delivery costs?
Shipping costs are generally the buyer's responsibility, unless otherwise stated (for example, during special promotions).
Tip: Take advantage of free shipping offers to save.
What should I do if my package is damaged?
Report it immediately to the seller and our customer service team. Take photos of the package and the damaged product to facilitate the claims process.
Commitment: We guarantee a quick and fair resolution.
Can I return a product?
Yes, you have 5 days to return a non-compliant or defective product. Please make sure the product is in its original packaging and includes all accessories.
Why this policy?
To ensure your satisfaction and trust.
How to request a refund?
Complete the return form in your dashboard and follow the instructions. Once the product is received and inspected, a refund will be initiated.
Commitment: A simple and transparent process.
How long does a refund take?
Refunds are processed within 14 business days. You will be notified by email once the refund has been processed.
Why this delay?
To ensure thorough verification and avoid errors.
Who pays the return shipping?
Return shipping costs are the buyer's responsibility, except in the case of defective or non-compliant products.
Tip: Keep your receipt to make the process easier.
Contact us otherwise
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Multi-Seller Online Sales Platform
Discover DavLite, the e-commerce platform that's revolutionizing your online shopping experience. Whether you're looking for everyday products, trendy items, or exclusive services, DavLite offers a diverse, high-quality selection with excellent value for money.
Why choose DavLite?
- Wide product selection: Explore thousands of items offered by professional sellers and trusted stores.
- Competitive prices: Take advantage of promotions, discounts, and unbeatable prices year-round.
- Satisfaction guarantee: Enjoy reliable delivery and responsive customer service for a stress-free shopping experience.
- Easy returns: If a product isn't right for you, you have up to 5 days to return it and receive a guaranteed refund, in accordance with our Return and Refund Policy.
Whether you're in a city or a remote area, DavLite guarantees fast and secure delivery, wherever you are. Order with confidence and receive your items directly at home, at one of our checkpoints, or in-store.
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A Platform Designed for Sellers and Buyers
DavLite is much more than just an online sales platform. It's a dynamic ecosystem that connects sellers and buyers for a seamless and rewarding shopping experience.
For Buyers:
- Simplicity: Browse diverse categories, compare prices, and place orders in just a few clicks.
- Transparency: Consult reviews and ratings from other buyers to make informed choices.
- Security: Secure payments, personal data protection, and a money-back guarantee.
For Sellers:
- Visibility: Showcase your products and services to thousands of potential customers.
- Autonomy: Easily manage your inventory, orders, and deliveries from your dashboard.
- Interaction: Communicate directly with your customers to answer their questions and build trust.
DavLite offers you the tools you need to grow your online business, retain your customers, and maximize your sales.
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A Relationship of Trust and Loyalty
At DavLite, we believe in the power of lasting relationships. Our platform is designed to:
- Build trust: Through verified reviews, quality products, and responsive customer service.
- Build customer loyalty: By providing an exceptional shopping experience and responding to their needs quickly and professionally.
- Preserve your assets: By helping you build a solid reputation and grow your brand.
Whether you're a buyer looking for quality products or a seller looking to expand your customer base, DavLite is your ideal partner for online success.
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Join DavLite today!
Whether you're looking to buy or sell, DavLite is with you every step of the way. Enjoy an intuitive, secure platform designed to meet your needs.
- Buyers: Discover thousands of products and enjoy fast, reliable delivery.
- Sellers: Grow your business online and reach new customers with our multi-seller platform.
DavLite: Offering ever more fun experiences!
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